not impressed

Jared's first visit with an orthodontist was a disaster. However, we know we won't be seeing THAT one! Here's how it went: We arrive on time. Chick behind the desk can hardly speak English and tells us she isn't the receptionist, but that the real receptionist is in back and will be out in a minute. A good 5-10 minutes goes by before the "real" receptionist appears and informs us that she really isn't the "real" receptionist because the "real" receptionist had to go to a doctors appointment at 3:00. (Do we really need to know that?) Anyhow, she hands us forms to fill out. Another 10 minutes goes by and she comes back to get the forms. We wait again to be called back to the chair. Finally we get to the chair. Ortho apoligizes for the wait and says its been "one of those days" and my receptionist had to go to a 3:00 doctor appointment. (Again, do we really need to know that?) A quick look at teeth and then the guy pulls out the photo book of past patients and their teeth (could this be a HIPPA violation?) and what he's done to make them beautiful. Finally he decides to do an x-ray, only to tell us that the developing part of the process (machine) is broken and he can only take the x-ray, but not develop it, so we can come back next week sometime and discuss the x-ray with him. He took the x-ray. We ask if he has any idea about treatment and time frame. We are told that Jared is a complicated case, and that without looking at the x-ray he really can't tell us exactly what he would do to fix the teeth, what the time frame and order of treatment would be, or the cost. Come back next week and he'll have that x-ray developed and be able to give us the details -- NOT! We thanked him for his time and left, having been there for an hour and gotten nothing! It's a good thing it was free and there is no obligation. We got the feeling that for him and that office "one of those days" probably happens frequently. Jared has an appointment with another ortho next week and we've heard several different people say they like him. We hope WE like him too, because this looking-for-an-orthodontist process is rather a pain.